Terms of Service
Effective Date: August 22, 2026
Welcome to Ascent Tea (ascenttea.com). By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or purchase our products.
1. About Us
Ascent Tea LLC (“Ascent Tea,” “we,” “us,” or “our”) sells ceremonial-grade Japanese matcha in single-serve stick packs and loose powder through our online store. Our website is powered by Shopify.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By using our website, you represent and warrant that you meet this requirement.
3. Products and Pricing
All product descriptions, images, and pricing are subject to change without notice. We make every effort to display accurate information, but we do not guarantee that product descriptions, images, or other content are error-free.
Prices are listed in US dollars and do not include applicable taxes, which are calculated at checkout. We currently ship within the United States only.
4. Orders and Payment
When you place an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
Payment is processed securely through Shopify Payments. We do not store your payment information on our servers. Your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
5. Subscriptions and Auto-Renewal
We offer subscription plans that deliver matcha on a recurring schedule at a discounted price. By subscribing, you authorize us to charge your payment method automatically at the beginning of each renewal period at the then-current subscription price.
You may cancel, pause, or modify your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle - you will receive any shipment already processed but will not be charged again. We will send you a confirmation email when you subscribe and when you cancel.
If we change subscription pricing, we will notify you by email at least 30 days before the new price takes effect. Your continued subscription after the price change constitutes acceptance of the new price.
6. Shipping and Delivery
Please refer to our Shipping Policy for details on shipping rates, delivery times, and related information.
7. Returns and Exchanges
Please refer to our Returns & Exchanges policy for details on replacements, exchanges, and refunds. If something is wrong with your order, we will send you a replacement at no cost. If you prefer a refund, contact us within 30 days of delivery.
8. Food and Health Disclaimers
Our matcha products are food items. If you have allergies, dietary restrictions, or medical conditions, please review ingredient lists carefully before purchasing and consult your healthcare provider before use.
Matcha contains caffeine. If you are pregnant, nursing, or sensitive to caffeine, consult your doctor before consuming our products.
Any statements about our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Ascent Tea LLC or its content suppliers and is protected by intellectual property laws. “Ascent Tea” and all product names are trademarks of Ascent Tea LLC. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
10. User-Generated Content
By submitting any content to us, including reviews, comments, photos, or other materials (“User Content”), you grant Ascent Tea and its affiliates a worldwide, non-exclusive, sublicensable, royalty-free, perpetual right to use, reproduce, modify, display, distribute, and otherwise disclose such User Content in any medium for any purpose, including marketing and advertising.
You represent that your User Content is your own original work, is truthful and accurate, and does not infringe any third-party rights. You may not post content that is defamatory, obscene, fraudulent, or violates any law. We reserve the right to remove any User Content at our sole discretion without notice.
We do not endorse and are not responsible for the accuracy of User Content. If you believe any content on our website infringes your copyright, please contact us at support@ascenttea.com with details of the claimed infringement.
11. Partner Program
We offer a partner program that allows participants to earn commissions on sales generated through their personal referral codes or links. Participation in the partner program is subject to separate terms provided at the time of enrollment. By joining the partner program, you agree that any content you create featuring Ascent Tea products is subject to the User Content license above and that we may use it in our marketing materials.
We reserve the right to modify commission rates, suspend, or terminate any partner account at our discretion. Commissions earned through fraudulent activity, self-referrals, or violations of the program terms will be forfeited.
12. User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Interfere with or disrupt the website or its servers
- Attempt to gain unauthorized access to any part of the website
- Use automated tools to scrape, crawl, or extract data from the website
- Impersonate any person or entity
13. Disclaimer of Warranties
Our website and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products will meet your individual expectations, dietary needs, or health goals.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
14. Limitation of Liability
To the fullest extent permitted by law, Ascent Tea LLC, its directors, officers, employees, affiliates, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the website or purchase of our products, whether based in contract, tort, strict liability, or any other legal theory.
Our total aggregate liability arising out of or relating to your use of the website or purchase of our products shall not exceed the greater of (a) the amount you paid to Ascent Tea for the product giving rise to the claim, or (b) fifty US dollars ($50.00).
Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.
15. Indemnification
You agree to indemnify, defend, and hold harmless Ascent Tea LLC, its officers, directors, employees, agents, and suppliers from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms; (b) any User Content you submit; (c) your use or misuse of our website or products; or (d) your violation of any law or third-party rights.
16. Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Informal resolution first. Before filing any claim, you agree to try to resolve the dispute informally by contacting us at support@ascenttea.com. We will try to resolve the dispute informally within 30 days. If we cannot resolve the dispute informally, either party may proceed to binding arbitration as set forth below.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website, or the purchase of our products shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. The arbitration shall be conducted in the county of your residence or another mutually agreed location.
Class action and jury trial waiver. You and Ascent Tea each agree that any dispute shall be brought in your individual capacity only, and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. You and Ascent Tea each waive the right to a jury trial.
Small claims exception. Either party may bring an individual action in small claims court in the county of your residence instead of arbitration.
Costs. For claims under $10,000, Ascent Tea will pay all arbitration filing fees. For claims over $10,000, fees will be allocated according to AAA rules.
Opt-out. You may opt out of this arbitration provision by sending written notice to support@ascenttea.com within 30 days of first agreeing to these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of arbitration.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. For any claims not subject to arbitration, you and Ascent Tea irrevocably agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Snohomish County, Washington, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
18. Privacy
Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
19. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. For material changes (including changes to the arbitration or class action waiver provisions), we will provide notice by email to registered customers at least 30 days before the changes take effect. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
20. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
21. Contact Us
If you have questions about these Terms of Service, contact us at support@ascenttea.com.