Returns & Exchanges

We want you to love your Ascent Tea experience. If something isn’t right, we’re here to make it right.

Exchanges

If you received a damaged, defective, or incorrect product, contact us at support@ascenttea.com within 30 days of delivery and we’ll send you a replacement at no additional cost. No need to send anything back - just let us know what happened and we’ll get a new one out to you.

Want to try a different flavor instead? We’re happy to swap it out. Just reach out and let us know which flavor you’d like.

Refunds

Due to the nature of food products, we do not accept physical returns. However, if you’re not satisfied with your purchase for any reason and would prefer a refund over an exchange, contact us at support@ascenttea.com within 30 days of delivery. Once approved, your refund goes back to your original payment method. It may take up to 10 days to appear in your account, depending on your bank.

Subscriptions

You can cancel or pause your subscription at any time through your account dashboard. If there’s an issue with a subscription order, we’ll send a replacement or issue a refund - whichever you prefer.

Questions?

Contact us at support@ascenttea.com and we’ll get back to you as soon as we can.